customer experience

From excellent customer service to a rapidly transforming workplace, there was much to celebrate in 2021. Check out OIT’s 2021 Year in Review to learn more.

Updated VAMC websites emphasize human-centered design to give Veterans quicker access to needed local VA Medical Center (VAMC) information and resources.

Veterans frequently have difficulty keeping up with all their health […]

Automation is significantly reducing the manual effort and time to award benefits for new burial and new dependency and indemnity compensation claims.

OIT’s new digital notification feature gives Veterans access to the information they need at their fingertips.

VA links dozens of state prescription drug databases together in an intuitive and powerful interface for clinicians.

More than two dozen VA individuals, including several OIT staff members, earn honors from a top federal health news outlet.

OIT’s innovative security solution supports expanded tele-critical care capability during VA’s COVID-19 response.

The COVID-19 pandemic placed an enormous strain upon operations at VA, but by employing effective processes to implement technological solutions, OIT was able to not only keep up with the demand for increased resources but was able to exceed expectations in certain critical areas.

As telehealth visits surged during the COVID-19 pandemic, IT experts at the Department of Veterans Affairs (VA) acted quickly to ensure a seamless Veteran and clinician experience, creating solutions in real-time to improve VA’s telehealth capabilities.

After OIT successfully ramped up IT systems to accommodate thousands of personnel working from home due to the coronavirus pandemic, workers at a regional VBA office shared their appreciation.

In response to COVID-19, OIT develops an interactive digital tool to better serve Veterans’ increased need for information and services.