customer service

From excellent customer service to a rapidly transforming workplace, there was much to celebrate in 2021. Check out OIT’s 2021 Year in Review to learn more.

The Office of Information and Technology’s communication program wins Ragan Communications and PR Daily’s Award for 2021 Team of the Year.

And for applicants seeking IT work in mission-driven organizations, the [...]

Automation is significantly reducing the manual effort and time to award benefits for new burial and new dependency and indemnity compensation claims.

The Office of Information and Technology’s Talent Management Office earns high marks as a 2021 LearningElite Award finalist and winner of the Association for Talent Development BEST Award.

So, what’s on tap for 2021? OIT is building on the great work of the past year with a range of products and services focused on Veterans.

Through the Lighthouse API platform, Veterans are empowered to share their data with trusted third parties in a secure, controllable manner.

Our emphasis on quick resolution to incidents and investment in predictive software exemplifies how we value and build our business relationships.

OIT’s Vendor Management Office helps improve VA’s procurement process by managing strategic sourcing of information technology products and services.

OIT’s partnership with the Harvard Kennedy School’s Tech and Innovation in Government Program brings new innovative ideas to VA.

The COVID-19 pandemic placed an enormous strain upon operations at VA, but by employing effective processes to implement technological solutions, OIT was able to not only keep up with the demand for increased resources but was able to exceed expectations in certain critical areas.

OIT supports and expands VA’s telehealth capabilities, giving Veterans high-quality care while helping flatten the curve.