5 months ago
VA's Office of Information and Technology ranks #1 for IT function within its employee size peer group in the Office of Management and Budget (OMB) and General Services Administration (GSA) Annual Customer Satisfaction Survey.
March 27, 2023
According to the 2022 customer satisfaction annual survey results, the VA's Office of Information and Technology leads the industry in customer service.
March 9, 2023
To address VA’s unique challenges and drive continuous improvement, VA has implemented several initiatives across the enterprise.
Nov. 15, 2022
How VA’s GI Bill modernization initiative speeds benefits delivery and enhances the customer experience.
Nov. 7, 2022
It’s so popular more than 1,200 Veterans are signing up for it every day. The success of Login.gov is rooted in the power of one— one credential, many uses.
Sept. 12, 2022
Innovative IT specialists at VA employ application performance monitoring tools that improve automation and machine learning and strive for zero downtime.
June 21, 2022
VA’s Enterprise Service Desk marks the 10-millionth customer service call as a reflection of the scale of its responsibility to VA.
May 23, 2022
NCA transitions to fiber optic network cables, by upgrading T1 cables to Metro-Ethernet, to provide outstanding customer service, memorial benefits, and better serve Veterans and their loved ones at NCA’s cemeteries and offices.
May 2, 2022
Prioritizing accessibility in all content creation formats, such as websites, emails, and PowerPoint presentations, helps provide easily understood information to all Veterans and individuals in their support network.
March 31, 2022
VA.gov hits an all-time high of 1.5 million unique users, a sign that Veterans find value in VA’s primary website.
Feb. 28, 2022
The eScreening tool allows Veterans to complete clinical screenings from any connected device.
Feb. 14, 2022
Get the most from your benefits — right from your phone — with the new app from Veterans Affairs.