Delightful End User Experience

Department moves call center systems to the cloud to boost resilience of critical Veteran-facing platforms, cut costs, and drive exceptional service to Veterans.

Read about the 2024 VA Digital Health Summit, where leaders unveiled groundbreaking innovations to enhance care for Veterans. From advanced cybersecurity to AI and user-friendly tools, learn how VA is modernizing health services to better serve those who served. Dive into the future of Veteran health care!

Veterans can now access their GI Bill benefits faster and easier than ever before. The VA’s latest update streamlines payments and services, offering a one-stop digital platform that’s more secure and user-friendly, benefiting over 225,000 Veterans and their families.

Bringing cross-functional teams together across the country to improve the IT experience.

Technologists celebrate a milestone moment as the VA Health and Benefits mobile app reaches more than 2 million user downloads — demonstrating Veterans are embracing the tool to access their VA services from mobile devices.

The Department of Veterans Affairs and the Blind Rehabilitation Center illuminate a path for Veterans navigating vision loss with assistive technology, expert training, and unwavering support.

Section breaks not only make navigating documents easier but also play a crucial role in ensuring compliance with 508 Accessibility Standards, fostering a more inclusive digital experience.

Reading order is essential when crafting a product as it guides those using assistive technology and helps all users with understanding and document scanning.

VA recently expanded its Veterans Legacy Memorial digital site, adding nearly five million Veteran records.

VA's Office of Information and Technology ranks #1 for IT function within its employee size peer group in the Office of Management and Budget (OMB) and General Services Administration (GSA) Annual Customer Satisfaction Survey.

VA Health and Benefits mobile app is approaching two million user downloads. This marks a celebratory moment and reminder of VA's commitment to providing Veterans user-friendly, all-in-one access to essential services and support.

VA has released instructional videos for several top features of its VA Health and Benefits mobile app, which is already being used by millions of Veterans.