Delightful End User Experience

Technologists celebrate a milestone moment as the VA Health and Benefits mobile app reaches more than 2 million user downloads — demonstrating Veterans are embracing the tool to access their VA services from mobile devices.

The Department of Veterans Affairs and the Blind Rehabilitation Center illuminate a path for Veterans navigating vision loss with assistive technology, expert training, and unwavering support.

Section breaks not only make navigating documents easier but also play a crucial role in ensuring compliance with 508 Accessibility Standards, fostering a more inclusive digital experience.

Reading order is essential when crafting a product as it guides those using assistive technology and helps all users with understanding and document scanning.

VA recently expanded its Veterans Legacy Memorial digital site, adding nearly five million Veteran records.

VA's Office of Information and Technology ranks #1 for IT function within its employee size peer group in the Office of Management and Budget (OMB) and General Services Administration (GSA) Annual Customer Satisfaction Survey.

VA Health and Benefits mobile app is approaching two million user downloads. This marks a celebratory moment and reminder of VA's commitment to providing Veterans user-friendly, all-in-one access to essential services and support.

VA has released instructional videos for several top features of its VA Health and Benefits mobile app, which is already being used by millions of Veterans.

In honor of Global Accessibility Awareness Day, learn how we are making great strides to improve accessibility for Veterans, caregivers, and VA staff.

According to the 2022 customer satisfaction annual survey results, the VA's Office of Information and Technology leads the industry in customer service.

To address VA’s unique challenges and drive continuous improvement, VA has implemented several initiatives across the enterprise.

To help Veterans apply and receive VA benefits more efficiently, VA’s Office of Information and Technology, Veterans Benefits Administration, and Debt Management Center have been working to create innovative technology solutions.