VA.gov Hits 1.5 Million-in-a-Month Milestone

1.5 million unique individual users logged in to VA.gov in a single month in January 2022 to access VA benefits and health care information — breaking a record for the highest number of users in one month and reaching a major milestone for the flagship Veteran website.

Online benefits enrollment, a unified single sign-in experience, access to health records — these and other features have reshaped VA.gov and helped improve Veterans’ online experience with the U.S. Department of Veterans Affairs (VA). With better access to useful resources and a more user-friendly platform, Veterans are connecting with VA in larger and larger numbers.

The milestone is an indicator of the progress made during VA’s digital transformation. Not only are more Veterans engaging with VA.gov, more now report a positive experience after their visit.

A one-month snapshot of analytics shows the largest portion of users log in to VA.gov to check the status of a claim or appeal. Other Veterans are accessing a wide range of available resources or completing tasks such as submitting or checking the status of a GI Bill application, scheduling a health care appointment, submitting a disability claim, and downloading a benefit letter.

Since the redesigned VA.gov website launched in 2018, the number of unique users has grown steadily year over year. The 1.5 million visitors who logged in to VA.gov in January 2022 marked a roughly 20 percent increase compared to a year ago. As more Veterans continue to find and understand the information they need on VA.gov, those numbers should continue to climb.

VA’s Office of Information and Technology’s Office of the Chief Technology Officer is continually enhancing and improving VA’s “digital front door.” Visitors to VA.gov now find a more streamlined website that puts important resources at their fingertips. Other recent milestones for VA.gov include:

• Modernized redesign of the websites for all 140 VA Medical Centers.
• Digital submission of Higher-level Review and other aspects of the Appeals Modernization Act.
• Launch of the MyVA dashboard, a consolidated view of a Veteran’s benefits.

VA.gov, with a focus on customer service and digital modernization, now provides Veterans with a personalized experience, simple navigation, and a secure platform. Simply put, Veterans want a website that allows them to quickly access the benefits and services they need. In just a few years since the website re-design and re-launch in 2018, we’re already seeing progress toward this goal.