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The phrase “Digital Transformation” is often overused in the tech industry. It’s hard to define because it seems to mean something different to everyone. At its heart, it recognizes that modern digital systems no longer play a mere support role in operating an organization – they are at the very heart of executing on the organization’s core mission. For organizations like VA, technology is not just about administrative systems and spreadsheets; it’s the engine that powers the agency’s most critical services.
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