customer service

Results from April Customer Satisfaction Survey show improvements in IT service across the board

VA’s doubled network capacity enables essential remote access and telehealth capabilities to VHA staff in record numbers.

When VA pivoted to emergency footing in response to the novel coronavirus pandemic, OIT Specialists supporting VBA went above and beyond to ensure that Veterans’ claims processing carried on without interruption.

Raising the Bar to Improve the Customer Experience

VEText is an easy-to-use SMS appointment reminder service deployed by VA nationwide.

VA set to offer Veterans more flexibility in how they communicate with Vocational Rehabilitation and Employment counselors with e-VA, a large-scale artificial intelligence tool used for sending text messages, obtaining answers to basic questions, scheduling appointments, and receiving reminders.

What distinguishes our digital transformation is our purpose, our “why.” It drives me and everyone in OIT as we work together toward the same goal: improving the lives of Veterans.

OIT helped a telehealth nurse practitioner who lost remote connectivity and needed help solving an IT issue, enabling her to resume caring for her patients.

The U.S. Department of Veterans Affairs (VA) recently launched a new mobile application designed to save Veterans and their caregivers time online

Over the past 6 months, the Department of Veterans Affairs (VA) and the Office of Information and Technology have driven aggressive progress toward VA’s Digital Transformation, enabling a seamless, unified Veteran experience.

As VA.gov celebrates its 6-month Anniversary, it’s worth a look back at how as VA prepared to unveil the new website, a mysterious issue threatened to derail the launch.

To ensure Veterans have proper access to care, the North Dakota Veterans Home partnered with the Fargo VA Medical Center to provide telehealth services to Veterans living at the home as well as within the surrounding communities.