customer service

VA's Office of Information and Technology ranks #1 for IT function within its employee size peer group in the Office of Management and Budget (OMB) and General Services Administration (GSA) Annual Customer Satisfaction Survey.

According to the 2022 customer satisfaction annual survey results, the VA's Office of Information and Technology leads the industry in customer service.

To address VA’s unique challenges and drive continuous improvement, VA has implemented several initiatives across the enterprise.

How VA’s GI Bill modernization initiative speeds benefits delivery and enhances the customer experience.

It’s so popular more than 1,200 Veterans are signing up for it every day. The success of Login.gov is rooted in the power of one— one credential, many uses.

Innovative IT specialists at VA employ application performance monitoring tools that improve automation and machine learning and strive for zero downtime.

VA’s Enterprise Service Desk marks the 10-millionth customer service call as a reflection of the scale of its responsibility to VA.

NCA transitions to fiber optic network cables, by upgrading T1 cables to Metro-Ethernet, to provide outstanding customer service, memorial benefits, and better serve Veterans and their loved ones at NCA’s cemeteries and offices.

Prioritizing accessibility in all content creation formats, such as websites, emails, and PowerPoint presentations, helps provide easily understood information to all Veterans and individuals in their support network.

VA.gov hits an all-time high of 1.5 million unique users, a sign that Veterans find value in VA’s primary website.

The eScreening tool allows Veterans to complete clinical screenings from any connected device.

Get the most from your benefits — right from your phone — with the new app from Veterans Affairs.