• VA’s Enterprise Service Desk Earns Top Quality Mark!

     April 3, 2020

    VA’s Enterprise Service Desk Earns Top Quality Mark!

    Raising the Bar to Improve the Customer Experience

  • VA Employee Technical Innovation Reduces Nationwide Appointment No-Shows

     Jan. 7, 2020

    VA Employee Technical Innovation Reduces Nationwide Appointment No-Shows

    VEText is an easy-to-use SMS appointment reminder service deployed by VA nationwide.

  • Selfless Service Takes Flight

     Dec. 27, 2019

    Selfless Service Takes Flight

    OIT employee’s dedicated efforts send a Veteran’s VA experience soaring to new heights.

  • Music and Medicine Meet at Martinsburg Veterans Affairs Medical Center

     Dec. 27, 2019

    Music and Medicine Meet at Martinsburg Veterans Affairs Medical Center

    A summer concert series lifted the spirits of Veterans and the health care providers who serve them.

  • Digital Applications Reduce Veteran Claims Processing Time by 10 Days

     Sept. 10, 2019

    Digital Applications Reduce Veteran Claims Processing Time by 10 Days

    OIT is reducing the time Veterans spend submitting applications, increasing transparency, and shortening the time it takes to receive a decision from VA by launching and enhancing application programming interfaces (APIs).

  • OIT Staff at Saginaw VAMC Connect Veteran in Hospice Care to His Son

     June 21, 2019

    OIT Staff at Saginaw VAMC Connect Veteran in Hospice Care to His Son

    OIT staff at the VA Medical Center (VAMC) in Saginaw, Michigan helped Veteran in hospice care have one last conversation with his son who was incarcerated more than an hour away.

  • VA to Provide Capability for Veterans to Access their VA Health Data on Apple iPhones

     Feb. 12, 2019

    VA to Provide Capability for Veterans to Access their VA Health Data on Apple iPhones

    The U.S. Department of Veterans Affairs (VA) will release new capabilities this summer providing Veterans who receive care at VA with the ability to access their personal medical data using the Health Records on iPhone feature from Apple.

  • The New VA.gov – Built with Veterans, for Veterans

     Nov. 30, 2018

    The New VA.gov – Built with Veterans, for Veterans

    By working across VA organizational boundaries, we created the new VA.gov website as a visible shift from a process-focused organization to a user-focused one.