April 3, 2020
VA’s Enterprise Service Desk Earns Top Quality Mark!
Raising the Bar to Improve the Customer Experience
Jan. 7, 2020
VA Employee Technical Innovation Reduces Nationwide Appointment No-Shows
VEText is an easy-to-use SMS appointment reminder service deployed by VA nationwide.
Dec. 27, 2019
Selfless Service Takes Flight
OIT employee’s dedicated efforts send a Veteran’s VA experience soaring to new heights.
Dec. 27, 2019
Music and Medicine Meet at Martinsburg Veterans Affairs Medical Center
A summer concert series lifted the spirits of Veterans and the health care providers who serve them.
Sept. 10, 2019
Digital Applications Reduce Veteran Claims Processing Time by 10 Days
OIT is reducing the time Veterans spend submitting applications, increasing transparency, and shortening the time it takes to receive a decision from VA by launching and enhancing application programming interfaces (APIs).
June 21, 2019
OIT Staff at Saginaw VAMC Connect Veteran in Hospice Care to His Son
OIT staff at the VA Medical Center (VAMC) in Saginaw, Michigan helped Veteran in hospice care have one last conversation with his son who was incarcerated more than an hour away.
Feb. 12, 2019
VA to Provide Capability for Veterans to Access their VA Health Data on Apple iPhones
The U.S. Department of Veterans Affairs (VA) will release new capabilities this summer providing Veterans who receive care at VA with the ability to access their personal medical data using the Health Records on iPhone feature from Apple.
Nov. 30, 2018
The New VA.gov – Built with Veterans, for Veterans
By working across VA organizational boundaries, we created the new VA.gov website as a visible shift from a process-focused organization to a user-focused one.