customer experience

Bringing cross-functional teams together across the country to improve the IT experience.

You were asked what you thought about VA’s IT services. Here’s what you said.

VA's Office of Information and Technology ranks #1 for IT function within its employee size peer group in the Office of Management and Budget (OMB) and General Services Administration (GSA) Annual Customer Satisfaction Survey.

VA Health and Benefits mobile app is approaching two million user downloads. This marks a celebratory moment and reminder of VA's commitment to providing Veterans user-friendly, all-in-one access to essential services and support.

Partnerships with Presidential Innovation Fellows and the U.S. Digital Service act as a bridge for VA recruitment of future innovators and technology leaders

VA's Office of Information and Technology ranked 58th among large organizations, within Foundry’s Computerworld 2023 Best Places to Work in IT list.

To address VA’s unique challenges and drive continuous improvement, VA has implemented several initiatives across the enterprise.

It’s so popular more than 1,200 Veterans are signing up for it every day. The success of Login.gov is rooted in the power of one— one credential, many uses.

NCA transitions to fiber optic network cables, by upgrading T1 cables to Metro-Ethernet, to provide outstanding customer service, memorial benefits, and better serve Veterans and their loved ones at NCA’s cemeteries and offices.

A picture's worth a thousand words for those that can see it, for those relying on assistive technology, alt text is crucial to their understanding of the image and the meaning it is trying to convey. Learn more about how to add alternative text to your images to ensure your documents, presentations, and emails are accessible for all.

As part of a four-pronged infrastructure modernization effort, the Office of Information and Technology is teaming with the National Cemetery Administration to upgrade phone systems to provide better service to Veterans and their families.

The Office of Information and Technology’s scores increased by four percentage points