Operational Excellence

Our teams are working to maintain stable uptimes across the enterprise by reducing any outages to 52-minutes or less annually.

As the nation’s largest integrated health and benefits organization, job one is protecting Veterans and the Department of Veterans Affairs. VA is adopting a Zero Trust Architecture to fight ever increasing cybersecurity threats to ensure our systems, networks, and data remain reliable, secure, and private.

According to the 2022 customer satisfaction annual survey results, the VA's Office of Information and Technology leads the industry in customer service.

VA's Office of Information and Technology ranked 58th among large organizations, within Foundry’s Computerworld 2023 Best Places to Work in IT list.

OIT’s service lines have big plans for the future. Check out how leaders across OIT are embracing the challenges ahead in the Vision 2022 video series.

Innovative IT specialists at VA employ application performance monitoring tools that improve automation and machine learning and strive for zero downtime.

As we reach the midway point of 2022, let’s take a look at OIT’s plans for a brighter future in the Vision 2022 video series.

On July 7, 2022, The Federal Register codified VA’s Principle-Based Ethics Framework for Access and Use of Veteran Data. This ruling conveys VA’s clear expectations on how VA staff, partners, stakeholders, and Veterans access, use, and share Veteran data.

VA’s Enterprise Service Desk marks the 10-millionth customer service call as a reflection of the scale of its responsibility to VA.