Operational Excellence

VA’s IT upgrade to a FITARA B grade reflects commitment to innovation, trust, and excellence — empowering better outcomes for Veterans and their families.

Bringing cross-functional teams together across the country to improve the IT experience.

VA Platform One is a driving force in VA’s Office of Information Technology modernization efforts through containerization and automation.

VA recognizes National Slam the Scam Day, an initiative to raise awareness on how to combat Social Security-related scams.

In what is being hailed as a historic agreement, the Cherokee Nation and Eastern Oklahoma VA Health Care System are opening a VA clinic inside the tribe's Vinita Health Center in early 2024, allowing for both tribal and non-tribal Veterans to be seen on tribal land.

VA proudly participates in Data Privacy Week (January 21-27, 2024) because its purpose — "to empower individuals and organizations to respect privacy, safeguard data and enable trust” — intersects with our own in many ways.

VA recently expanded its Veterans Legacy Memorial digital site, adding nearly five million Veteran records.

OIT continues optimizing IT infrastructure to meet the needs of VA and the Veterans we serve, including implementing cloud initiatives for storage, computing, automation, and tiered storage, our continued cloud migration of key VA services will increase user access and product agility, from disaster recovery initiatives to improved telehealth capabilities.

The VA Lighthouse Developer Experience program establishes a CIO and CISO-approved ongoing authorization to operate, accelerating software development and enabling teams to ship authorized software 80% faster than average at VA.

We traveled across the country to get up-close and personal with the Veterans both using and driving the technologies VA creates. Watch the short documentary film. .

On June 29, 2023, VA hosted the first DigitalVA Expo in Silicon Valley, showcasing its vision of a world-class digital experience for Veterans.

We intend to become the best IT organization in government. We’ll do it by putting the customer first, delivering high-quality products, and focusing relentlessly on operational excellence. With our OKRs, we’ve identified the principal tool we’ll use to realize this audacious goal.