Delightful End User Experience

VA makes incorporating robotic process automation into existing applications simple and easy, providing effective means for further IT modernization at VA.

We traveled across the country to get up-close and personal with the Veterans both using and driving the technologies VA creates. Watch the short documentary film. .

On June 29, 2023, VA hosted the first DigitalVA Expo in Silicon Valley, showcasing its vision of a world-class digital experience for Veterans.

We intend to become the best IT organization in government. We’ll do it by putting the customer first, delivering high-quality products, and focusing relentlessly on operational excellence. With our OKRs, we’ve identified the principal tool we’ll use to realize this audacious goal.

Our teams are working to maintain stable uptimes across the enterprise by reducing any outages to 52-minutes or less annually.

In honor of Global Accessibility Awareness Day, learn how we are making great strides to improve accessibility for Veterans, caregivers, and VA staff.

To address VA’s unique challenges and drive continuous improvement, VA has implemented several initiatives across the enterprise.

To help Veterans apply and receive VA benefits more efficiently, VA’s Office of Information and Technology, Veterans Benefits Administration, and Debt Management Center have been working to create innovative technology solutions.

Wireless upgrades at VA cemeteries and staff offices ensure VA’s gravesite locator has up-to-date information.

With SQUARES, VA’s Office of Information and Technology and Veterans Health Administration are rapidly transforming Veteran housing services.

How VA’s GI Bill modernization initiative speeds benefits delivery and enhances the customer experience.

It’s so popular more than 1,200 Veterans are signing up for it every day. The success of Login.gov is rooted in the power of one— one credential, many uses.