Delightful End User Experience

On June 29, 2023, VA hosted the first DigitalVA Expo in Silicon Valley, showcasing its vision of a world-class digital experience for Veterans.

We intend to become the best IT organization in government. We’ll do it by putting the customer first, delivering high-quality products, and focusing relentlessly on operational excellence. With our OKRs, we’ve identified the principal tool we’ll use to realize this audacious goal.

Our teams are working to maintain stable uptimes across the enterprise by reducing any outages to 52-minutes or less annually.

In honor of Global Accessibility Awareness Day, learn how we are making great strides to improve accessibility for Veterans, caregivers, and VA staff.

According to the 2022 customer satisfaction annual survey results, the VA's Office of Information and Technology leads the industry in customer service.

VA's Office of Information and Technology ranked 58th among large organizations, within Foundry’s Computerworld 2023 Best Places to Work in IT list.

To address VA’s unique challenges and drive continuous improvement, VA has implemented several initiatives across the enterprise.

To help Veterans apply and receive VA benefits more efficiently, VA’s Office of Information and Technology, Veterans Benefits Administration, and Debt Management Center have been working to create innovative technology solutions.

Wireless upgrades at VA cemeteries and staff offices ensure VA’s gravesite locator has up-to-date information.

With SQUARES, VA’s Office of Information and Technology and Veterans Health Administration are rapidly transforming Veteran housing services.

How VA’s GI Bill modernization initiative speeds benefits delivery and enhances the customer experience.

It’s so popular more than 1,200 Veterans are signing up for it every day. The success of Login.gov is rooted in the power of one— one credential, many uses.