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Technologists at VA use human-centered design to build and develop a health and benefits app for Veterans.

On July 7, 2022, The Federal Register codified VA’s Principle-Based Ethics Framework for Access and Use of Veteran Data. This ruling conveys VA’s clear expectations on how VA staff, partners, stakeholders, and Veterans access, use, and share Veteran data.

VA’s Enterprise Service Desk marks the 10-millionth customer service call as a reflection of the scale of its responsibility to VA.

Today, many Veterans are already accustomed to a digital experience — whether that’s depositing a check from their phone, accessing their auto insurance card from an app, or chatting with a customer service rep via text — and they expect the same options from VA.

Get the most from your benefits — right from your phone — with the new app from Veterans Affairs.

The Office of Information and Technology’s scores increased by four percentage points

From excellent customer service to a rapidly transforming workplace, there was much to celebrate in 2021. Check out OIT’s 2021 Year in Review to learn more.

The Office of Information and Technology’s communication program wins Ragan Communications and PR Daily’s Award for 2021 Team of the Year.

Updated VAMC websites emphasize human-centered design to give Veterans quicker access to needed local VA Medical Center (VAMC) information and resources.

Using the newly redesigned ‘My VA Dashboard’, Veterans have more control accessing and managing their VA benefits.

VA iFAMS brings efficient financial acquisition system to VBA staff for better service to VA customers.