ESD’s customer satisfaction scores throughout the pandemic climbed to their highest levels thanks to ESD’s culture of empathy and rigorous improvement.
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Last Updated: Sept. 12, 2023
Communication is the key in any relationship — learn how OIT’s Account Management Office emphasizes transparency in its business partner relationships to drive improved customer service.
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Last Updated: Sept. 12, 2023
VA iFAMS brings efficient financial acquisition system to VBA staff for better service to VA customers.
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Last Updated: Sept. 12, 2023
OIT’s Technology Business Management Team brings home overall excellence award at annual conference
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Last Updated: Sept. 12, 2023
OIT is reducing the time Veterans spend submitting applications, increasing transparency, and shortening the time it takes to receive a decision from VA by launching and enhancing application programming interfaces (APIs).
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Last Updated: Sept. 12, 2023