Klearcom

Klearcom specializes in proactive call testing solutions for contact centers. The platform enables businesses to simulate customer interactions and identify potential issues in phone systems before they impact real customers. The tool provides continuous, real-time end-to-end monitoring and functional testing of Interactive Voice Response (IVR) systems for commercially owned phone numbers. It enhances service quality by offering benchmark performance data, feedback on connectivity and audio quality, and immediate reporting of anomalies, addressing veterans’ frustrations with the IVR system. Supporting functional analysis through discovery, regression, and connect features ensures a higher level of service for Veterans calling the VA.

OIT Connectivity and Communication Services will use this tool to support complete testing of Interactive Voice Response functions for commercially owned phone numbers, continuous, real-time end-to-end monitoring of the system, and to provide benchmark performance data and feedback (connectivity, MOS, audio quality). The system will use discovery, regression, and connection features to support functional analysis.