Operational Excellence

VA developed Data Arch to reduce the time it takes to deliver critical clinical data from up to nine days to under a minute, accelerating access to information that supports more personalized care for Veterans.

A smarter VA home loan audit process for lenders is a win for Veterans.

Department moves call center systems to the cloud to boost resilience of critical Veteran-facing platforms, cut costs, and drive exceptional service to Veterans.

VA’s IT upgrade to a FITARA B grade reflects commitment to innovation, trust, and excellence — empowering better outcomes for Veterans and their families.

Bringing cross-functional teams together across the country to improve the IT experience.

The VA Lighthouse Developer Experience program establishes a CIO and CISO-approved ongoing authorization to operate, accelerating software development and enabling teams to ship authorized software 80% faster than average at VA.

VA.gov hits an all-time high of 1.5 million unique users, a sign that Veterans find value in VA’s primary website.