Delightful End User Experience

How VA’s GI Bill modernization initiative speeds benefits delivery and enhances the customer experience.

It’s so popular more than 1,200 Veterans are signing up for it every day. The success of Login.gov is rooted in the power of one— one credential, many uses.

The U.S. Department of Veterans Affairs takes an “accessibility beyond compliance” approach in its design work — thanks to user research with Veterans with disabilities.

What does the Paralympics and the Department of Veterans Affairs Office of Information and Technology (OIT) have in common? Dan Cnossen. Learn more about how Dan uses OIT’s accessible products to reach his fitness goals.

We can’t avoid sending and receiving emails, but we can avoid making those emails inaccessible for those with visual or auditory impairments. Learn about how you can compose emails that ensure equal access for everyone, by incorporating accessible design features into your emails.

A picture's worth a thousand words for those that can see it, for those relying on assistive technology, alt text is crucial to their understanding of the image and the meaning it is trying to convey. Learn more about how to add alternative text to your images to ensure your documents, presentations, and emails are accessible for all.

What’s in a document heading? A whole lot, it turns out – especially for those who rely on assistive technology. Learn more about how this design tool ensures equitable access to information for everyone.

For visually impaired individuals, improper color contrast can make a marked difference in understanding written material or completing tasks. Learn more about how you can use this design feature more effectively with these tips.

Prioritizing accessibility in all content creation formats, such as websites, emails, and PowerPoint presentations, helps provide easily understood information to all Veterans and individuals in their support network.