Investing in Trust

Investing in customer experience has become a priority for the federal government to enhance public trust, satisfaction, and loyalty — all to foster a stronger connections between governments and constituents. Doing so requires investment in the right platforms and technologies to support new CX strategies and practices. Recent federal funding has revolutionized the federal technology space, allowing for modernization like never before. This panel will explore how increased funding has unlocked new opportunities for a new wave of CX.