More than two dozen VA individuals, including several OIT staff members, earn honors from a top federal health news outlet.
Content Type: Post
Last Updated: Sept. 12, 2023
The COVID-19 pandemic placed an enormous strain upon operations at VA, but by employing effective processes to implement technological solutions, OIT was able to not only keep up with the demand for increased resources but was able to exceed expectations in certain critical areas.
Content Type: Post
Last Updated: Sept. 12, 2023
Results from April Customer Satisfaction Survey show improvements in IT service across the board
Content Type: Post
Last Updated: Sept. 12, 2023
Raising the Bar to Improve the Customer Experience
Content Type: Post
Last Updated: Sept. 12, 2023
OIT employee’s dedicated efforts send a Veteran’s VA experience soaring to new heights.
Content Type: Post
Last Updated: Sept. 12, 2023
Join Ms. Merissa Larson as she presents and showcases how VA’s 508 Compliance is driving change to meet Public Law and delivering outstanding customer service.
Content Type: Event
Last Updated: 2 weeks ago
VA’s Enterprise Service Desk marks the 10-millionth customer service call as a reflection of the scale of its responsibility to VA.
Content Type: Post
Last Updated: Sept. 12, 2023
NCA transitions to fiber optic network cables, by upgrading T1 cables to Metro-Ethernet, to provide outstanding customer service, memorial benefits, and better serve Veterans and their loved ones at NCA’s cemeteries and offices.
Content Type: Post
Last Updated: Sept. 12, 2023
Today, many Veterans are already accustomed to a digital experience — whether that’s depositing a check from their phone, accessing their auto insurance card from an app, or chatting with a customer service rep via text — and they expect the same options from VA.
Content Type: Post
Last Updated: Sept. 12, 2023
From excellent customer service to a rapidly transforming workplace, there was much to celebrate in 2021. Check out OIT’s 2021 Year in Review to learn more.
Content Type: Post
Last Updated: Sept. 12, 2023
Communication is the key in any relationship — learn how OIT’s Account Management Office emphasizes transparency in its business partner relationships to drive improved customer service.
Content Type: Post
Last Updated: Sept. 12, 2023
Women in tech make significant impacts to the services and products offered to Veterans, their families, and care providers.
Content Type: Post
Last Updated: Sept. 12, 2023