Qualtrics

Qualtrics is the leading experience management self-service platform that empowers the VA to capture and analyze feedback across various channels, helping them make informed decisions based on real-time insights. Our out-of-the-box omnichannel platform provides a multitude of modern ways to gather feedback at scale without the need for coding or customizations, including online surveys, digital channels, in-application feedback, voice, social, SMS, and more. Data is analyzed with our industry-leading artificial intelligence and natural language processing powered tools and correlated to desired organizational outcomes, delivering prioritized and actionable real-time insights to everyone from frontline employees through agency leadership.  To accelerate the ability to take action on insights, Qualtrics includes built-in automations to ensure critical information flows in real-time to stakeholders, action planning tools to assign ownership and monitor the progress of tasks, and features for managing service recovery through alerts and ticketing.

Qualtrics enables the VA to significantly improve both the efficiency and effectiveness of its Veteran and employee experience programs.  Our self-service platform reduces the need to rely on extensive services, helping VA programs minimize administrative burdens and lower total ownership costs, enabling programs to focus on improving customer experiences, optimizing employee engagement, enhancing technology interactions, boosting call center performance, increasing program and benefits accessibility, and conducting impactful research. By streamlining these processes, we help the VA deliver superior services and foster a deeper understanding of the needs and experiences of their stakeholders.