Product description
Medallia GovCloud provides VA administrations and program offices the capabilities needed to capture and analyze experience feedback to make resourcing decisions that impact how likely Veterans, their families, caregivers, and survivors are to choose VA. Medallia provides web/social, text, video, speech, messaging, and online feedback. โIn addition, Medallia leverages machine learning (ML) and Natural Language Processing (NLP) to detect patterns and predict behavior, allowing administrators to configure reports, dashboards, surveys, and text analytics, then direct goals and action management, ultimately mitigating risk and providing data-driven decision-making.