Microsoft Power Virtual Agent

Power Virtual Agents lets you create powerful chatbots that can be created with a guided, no-code graphical interface — without the need for data scientists or developers.

The benefits of using a no-code graphical interface help to:

• Eliminate the gap between subject matter experts and development teams building the bots
• Reduce the time from when bot builders and owners recognize an issue to when it can be updated
• Remove the need to understand complex conversational AI systems and methodologies
• Simplify the need for complex code
• Minimize the IT effort needed to deploy and maintain a custom conversational solution

Using Power Virtual Agents, you can:

• Empower your teams by allowing them to quickly build bots themselves without needing intermediaries, coding, or AI expertise
• Reduce costs by quickly automating common inquiries and freeing human agent time to deal with more complex issues
• Improve customer satisfaction by allowing customers to self

Many use cases are available across the VA. These bots can be created easily without the need for data scientists or developers. Some of the ways that Power Virtual Agents bots have been used include:

• Support issues
• Employee health and benefits information
• Common employee questions

To access and build bots in Power Virtual Agent, a VA employee needs a (no cost) user license assigned to their network profile (within Azure Active Directory). Once built, the Power Virtual Agent bot will consume licensed conversations/transactions purchased in monthly packs (i.e., 1,000 bot conversations per month).

Funding: Functionality to build Power Virtual Agents provided at no cost. If launching to production, funding is required to purchase bot conversation packs.