Azure Virtual Desktop, or AVD, is a cloud-based platform that allows authorized personnel to access a standardized VA desktop. Azure Virtual Desktop (AVD) is designed for users with non-VA-issued Windows 10, Windows 11, macOS, iPadOS, or iOS devices.
This is a basic guide that works for most staff members. If you are having problems with this, please contact the yourIT Help Desk at 855-673-4357 (711 for TTY-based Telecommunications Relay Service)
Connection Quick Start
Azure Virtual Desktop is available on Windows 10, Windows 11, MacOS 10.10 (or newer), iOS 16.0 (or newer), and iPadOS 16.0 (or newer) devices. Remote access to AVD must be authorized via the Remote Access Portal (RAP). See FAQ “How do I request access to AVD?” for additional details.
When prompted for installation action choose “Open”, which will open and run the installer.
When the Remote Desktop Setup welcome screen opens, click Next to continue.
On the End-User License Agreement screen, mark the checkbox I accept the terms in the License Agreement, then click Next.
On the Installation Scope screen, accept the default selection of Install just for you, then click Install.
On the Completed the Remote Desktop Setup Wizard screen, click Finish to complete the installation and begin configuring the client.
From the Start Menu, launch the Remote Desktop App
On the Let’s get started screen, click Subscribe.
Insert your PIV card into the PIV reader attached to your PC.
The “Sign in” window should appear. Enter your VA email address. Click Next.
When the Authentication options window appears, select Sign in using a certificate
Choose your PIV Authentication certificate. Click OK. Enter your PIN. Click OK.
You should be greeted with the 1VA Main East and 1VA Main West desktops to connect to. These icons are for both GFE and BYOD (personal) devices. Double click either icon to launch your VA Azure Virtual Desktop Session.
Another authentication window should appear, click Sign in using a certificate
Enter your PIN and click OK
You have now successfully logged in to AVD using your Windows device.
Government Furnished Equipment (GFE)
Users with Windows-based Government Furnished Equipment can now expect to see the Remote Desktop Client installed automatically as part of the standard software installation package. If you do not have this software installed you may search for it in Software Center or contact your local IT for additional support.
From the Start Menu, launch the Remote Desktop App
On the Let’s get started screen, click Subscribe.
Insert your PIV card into the PIV reader attached to your PC.
The “Sign in” window should appear. Enter your VA email address. Click Next.
When the Authentication options window appears, select Sign in using a certificate
Choose your PIV Authentication certificate. Click OK. Enter your PIN. Click OK.
You should be greeted with the 1VA Main East and 1VA Main West desktops to connect to. These icons are for both GFE and BYOD (personal) devices. Double click either icon to launch your VA Azure Virtual Desktop Session.
Another authentication window should appear, click Sign in using a certificate
Enter your PIN and click OK
You have now successfully logged in to AVD using your Windows device.
MacOS – User Owned and Government Furnished
Using your Mac (macOS 10.10 or newer) go to App Store
Search for Microsoft Remote Desktop, download and install.
Select Not Now
Select Continue
Select Allow
Select Allow
Select Add Workspace
Enter AVD Workspace URL https://rdweb.wvd.microsoft.com, click Add.
Enter your VA.gov email address, select Next
Type in your PIN, select OK
You will now have access to all your AVD desktops and apps. Click the desktop or app you would like to access.
Type in your PIN and click OK
You have successfully logged into AVD using your MacOS device.
iPadOS and iOS – User Owned
Open the App Store, search for RD Client and click Get
Find the RD Client on your device and open it
Tap the + on the bottom of the screen, then tap Add Workspace
Type https://rdweb.wvd.microsoft.com into the search bar, click Next
Type in your VA.gov email address, click Next
You will now have access to all your AVD desktops and apps. Tap the desktop/app you would like to access
Select Sign in using a certificate and choose your authentication certificate
Select Continue
You have successfully logged into Azure Virtual Desktop using your iOS or iPadOS device. While it is possible to use AVD on your device without peripherals, it is recommended that you connect a keyboard and mouse or trackpad to your device for a much more pleasant experience.
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