WEBVTT

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Veterans and their families know
the price of freedom, a price

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that can be seen inside VA
medical facilities.

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VA is honored to serve the men
and women who bravely wore our

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nation's uniform.

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Our care teams take great pride
in providing quality care to

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more than 9 million Veterans
nationwide from Palo Alto to San

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Antonio of Boston.

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At every visit, veterans expect
and deserve quality care

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supported by the best
technology.

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To continue delivering a high
quality experience, our

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clinicians and staff need a
modern technology platform that

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provides improved access to each
Veterans health record.

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As part of VA modernization
efforts, we are modernizing our

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electronic health record.

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Building on the tradition of
innovation we began decades ago

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when we developed one of the
world's first electronic health

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records, Vista.

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We are embarking on one of the
largest government

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transformation efforts ever
undertaken, implementing a

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commercial state-of-the-art
electronic health record that

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will deliver full
interoperability with the

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Department of Defense and
community care providers,

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enabling a seamless experience
for veterans.

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Let's hear the story of Angel
Lugo's experience in a VA

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Medical Center.

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Just last spring, Angel served
more than 30 years with the

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United States Army.

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Tank gunfire and vehicle and
aircraft noise from overseas

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tours led to severe hearing
loss.

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Sadly, he can't always hear when
he's in meetings or spending

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time with his grandchildren.

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He receives DoD and VA care and
recently had an audiology exam

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at a DoD facility.

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But VA had no record of that
exam, so Angel had to come back

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for another one.

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I had had a hearing exam the
month prior at one of the

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military facilities, but when I
went to the VA, they did not

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have that on record.

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I told them about it, but we had
to have another exam.

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Certainly it's not always easy
to remember everything that

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that's happened to you in your
life, certainly not when you

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served overseas.

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You served in austere areas,
served in combat.

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You don't remember everything
that happened, all that care

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that you got.

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You were focused on the mission.

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The continuity of care is is
very significant to the quality

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of care that veterans receive.

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Look, I'm a soldier for life.

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I know I'm going to be needing
care for the rest of my life.

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Whether I get it in a DoD
facility or I get it in the VA

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facility.

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I want it to be the best care.

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I want the providers, the
clinicians, the physicians to

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have my entire record without me
having to bring it up and

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recollect what was what happened
in my career.

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Electronic health record
modernization will help make

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experiences like Angel's a thing
of the past.

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No veteran should have to carry
paper records between VA

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facilities or explain to a new
Doctor why they can't receive an

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MRI or a certain medication.

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That can lead to inconsistent
care and medical errors, and we

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cannot let that define the care
our Veterans receive.

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Electronic health record
modernization will finally give

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VA providers seamless access to
a patient's entire health

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record.

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And electronic health record
modernization will usher in a

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new age of health data analysis
at VA, cutting edge analytics

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that will provide caregivers
with actionable decision support

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tools to improve patient
outcomes.

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VA's new electronic health
record will push our veteran

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centric approach further, giving
our providers and frontline

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staff immediate access to the
comprehensive patient

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information they need when they
need it.

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Veterans paid the price.

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We have our freedom because of
servicemen and women like Angel.

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They did their job and we are
going to continue to do ours.

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Let the next chapter of Veterans
Healthcare begin.